Holiday Club FAQs
How do I make a booking?
All our bookings are taken via the Class4Kids system. Simply click the links on our website, log in or set up a Class4Kids account with your children’s details, and book your desired club.
What are the payment options?
We have a number of different payment options. You can either pay via credit/debit card on Class4Kids. Show us proof of payment via Childcare Vouchers or Tax-Free Childcare and we will give you a code to use to book on Class4Kids. For children in receipt of benefits related to free school meals we have funded places at Christmas, Easter and Summer which are booked according to your local council’s schemes.
Can I pay a deposit or pay in installments?
Unfortunately we need to take payments in full to secure your places.
Do you accept Childcare Vouchers & how do I pay with them?
Yes. You can use childcare vouchers as full or part payment.
For full details please see our Childcare voucher FAQs page.
Do you accept Tax Free childcare account payments & how do I pay with this?
Yes, you can pay in part or in full with Tax Free childcare the process is the same as for using Childcare vouchers . For full details please see our Childcare voucher page.
What further information will I receive?
After you have made your booking you will receive an email confirmation with all of your booking details attached. Please make sure you check your invoice and let us know right away if anything is incorrect. Responsibility for all booking details lies with the person who made the booking. On the Friday before the holiday club your camp leader will send out any further details you need to know.
Can I request that my children are with friends or siblings?
Unfortunately, due to adult:child ratios we cannot guarantee to keep children together all day. Do mention it to camp staff on arrival and we will accommodate if possible.
My child is 4 but not of Reception age. Can they come to your holiday club?
Unfortunately not for a full day. Children need to be of Reception age to be able to enjoy our holiday clubs for the full day. For children aged 4 and not yet of reception age we can offer a half-day option. To book this please email email@example.com
What if my child has a special need or allergies?
We regularly work with children with a range of needs and we are experienced at working with carers to ensure they have the best possible experience. If your child has particular needs or dietary requirements please let us know as soon as possible and include details on the relevant section of the booking site, as this feeds through to our holiday club registers.
Who runs the holiday clubs?
Our holiday clubs are run by highly experienced camp leaders, and monitored by our camp coordinator.
Who looks after first aid and medication?
Our camp leaders are all first aid trained and more than happy to accommodate any medication needs if possible. For regular medication needs do make sure you’ve included full details on our booking form and mentioned it to the holiday club lead on registration.
What should my child wear and bring?
We love being outside as much as possible so do ensure children are dressed appropriately for the weather. Please can your children come dressed in comfortable clothing, suitable for being active in.
Lunch (unless you’ve booked via your council’s benefits related free school meal programme where we will provide)
Filled water bottle
Weather dependent: Sun tan lotion and hat and/or Raincoat and warm hat/gloves
Change of clothing (just in case).
Please make sure all items are named.
What time is the club and where do I go for drop-off and pick up?
Generally our holiday clubs run from 8.30am - 3.30pm or 5pm if you’ve selected the late-pick up option. Our staff will be outside to greet you, please make sure you register with them on the way in. Please consult your booking email for venue specific times and instructions as these may vary.
It’s my child’s first day. How do I know if they’ve settled OK?
If you’re at all worried about how your child is settling in, speak to the camp lead on drop off and they will be able to give you a phone call to give you an update during the day.
What will my child be doing?
Sports, games, challenges, arts and crafts, and more.
What happens if I’m late to pick up?
If for any reason you might be late picking up your child, please let the Kanga staff know at the earliest opportunity on 07526 600 793. We reserve the right to charge for late pick-up please see our policies.
What happens with lost property?
Lost property is kept until the end of the week following the club. Any unclaimed items will then be donated to charity. We will endeavour to return any named items each day.
My child is now unable to attend. Can I get a refund?
Unfortunately we don’t offer refunds. If we are given more than 24 hours notice we can offer a credit note. Email firstname.lastname@example.org to request this.